Cleveland Marriott Downtown at Key Tower

1360 West Mall Drive, Cleveland, USA
Good
941 reviews
8.6

Check-in dates

07.10.2026
to
08.10.2026

Guests and Rooms

2 adults · 0 children · 1 room
Location

A stay at Cleveland Marriott Downtown at Key Tower places you in the heart of Cleveland, within a 15-minute walk of Huntington Convention Center of Cleveland and JACK Cleveland Casino. This spa hotel is 0.6 mi (0.9 km) from Huntington Bank Field and 0.7 mi (1.1 km) from Rock and Roll Hall of Fame.

Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Rooms

Make yourself at home in one of the 400 guestrooms. Wireless internet access (surcharge) is available to keep you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Dining

Enjoy American cuisine at Greatroom, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Cleveland Mall - 0.1 km / 0.1 mi
Key Tower - 0.1 km / 0.1 mi
Public Square - 0.2 km / 0.1 mi
Old Stone Church - 0.2 km / 0.1 mi
Cleveland Public Library - 0.3 km / 0.2 mi
Soldiers and Sailors Monument - 0.3 km / 0.2 mi
Huntington Bank Building - 0.3 km / 0.2 mi
Cleveland Public Auditorium - 0.4 km / 0.3 mi
Terminal Tower - 0.4 km / 0.3 mi
Tower City Center - 0.4 km / 0.3 mi
Cleveland Arcade - 0.5 km / 0.3 mi
East 4th Street - 0.5 km / 0.3 mi
Huntington Convention Center of Cleveland - 0.5 km / 0.3 mi
Galleria at Erieview - 0.5 km / 0.3 mi
The Corner Alley - 0.5 km / 0.3 mi

The nearest airports are:
Cleveland, OH (BKL-Burke Lakefront) - 2.5 km / 1.6 mi
Cleveland Hopkins International Airport (CLE) - 19.9 km / 12.4 mi
Cleveland, OH (CGF-Cuyahoga County) - 23 km / 14.3 mi

The preferred airport for Cleveland Marriott Downtown at Key Tower is Cleveland Hopkins International Airport (CLE).

Business Amenities

Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Planning an event in Cleveland? This hotel has 17918 square feet (1665 square meters) of space consisting of conference space and 15 meeting rooms. Self parking (subject to charges) is available onsite.

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Facilities

Gift shops or newsstand
Comprehensive recycling policy
Proposal/romance packages available
Vegetarian breakfast available
Biodegradable/compostable stirrers
Outdoor furniture
Number of meeting rooms - 15
No single-use plastic stirrers
Conference space size (meters) - 1665
Free WiFi
Number of bars/lounges - 1
Braille or raised signage
Assistive listening devices available
Bicycle rentals nearby
Internet access - wireless
Fitness classes on site
Energy-saving switches
At least 80% of all lighting comes from LEDs
Recycling
LED light bulbs
Vegan menu options available
No accessible shuttle
Vegetarian menu options available
Wheelchair-accessible on-site restaurant
Firepit
Horse riding nearby
Multilingual staff
Wheelchair-accessible meeting spaces/business center
Elevator
Fitness facilities
Double-glazing on all windows
Covered parking
Wheelchair accessible (may have limitations)
Banquet hall
Covered parking
Ballroom
Wheelchair-accessible concierge desk
Reception hall
Wheelchair-accessible path to elevator
Change of bed sheets (on request)
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Spa treatment room(s)
Health club
Well-lit path to entrance
Internet access in public areas - surcharge
Garden
Stair-free path to entrance
Wedding services
Full-service spa
Registration desk height (centimeters) - 76
Elevator door width (inches) - 36
Registration desk height (inches) - 30
Elevator door width (centimeters) - 91
Water-efficient showers only
Luggage storage
Grocery/convenience store
Express check-out
Porter/bellhop
24-hour front desk
Number of restaurants - 3
Housekeeping on request
Golfing nearby
Smoke-free property
Snack bar/deli
Self parking (surcharge)
Conference space
Valet parking (surcharge)
Hair salon
Wheelchair accessible path of travel
ATM/banking
Conference space size (feet) - 17918
Concierge services

Helpful Information

Check-in / Check-out
Check-in from: 4:00 PM
Check-out until: 11:00 AM
Additional check-in information
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
Check-in Special Instructions
Front desk staff will greet guests on arrival.
Optional Fees
  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 25 per day
  • Covered valet parking fee: USD 40.00 per day (in/out privileges)
  • Pet fee: USD 100.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Know Before You Go
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 7 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • A car is recommended for transportation to and from this property.
  • Parking height restrictions apply.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Guest rating

8.6
Good
941 reviews
Value
8.0
Comfort
9.0
Overall
8.6
Service
9.0
Location
9.4
Amenities
8.6
Condition
9.0
Cleanliness
9.2
Neighborhood
9.2
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