Kempinski Hotel Cancún

Retorno del Rey 36, Cancun, Mexico
Superb
365 reviews
9.2

Check-in dates

07.10.2026
to
08.10.2026

Guests and Rooms

2 adults · 0 children · 1 room
Location

Located in Cancun (Zona Hotelera), Kempinski Hotel Cancún is within a 5-minute drive of Luxury Avenue Shopping Mall and Aquaworld. This beach resort is 1.3 mi (2 km) from La Isla Shopping Mall and 2 mi (3.1 km) from Iberostar Cancun Golf Course.

Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a health club, and an outdoor tennis court. Additional amenities at this Belle Époque resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Rooms

Make yourself at home in one of the 363 guestrooms featuring iPod docking stations and LCD televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.

Dining

Grab a bite at The Club Grill, one of the resort's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Ballenas Beach - 0.2 km / 0.1 mi
Nichupté Lagoon - 0.4 km / 0.2 mi
Luxury Avenue Shopping Mall - 0.9 km / 0.6 mi
Kukulcan Plaza Shopping Mall - 1 km / 0.6 mi
Aquaworld - 1.4 km / 0.9 mi
Marlin Beach - 1.5 km / 0.9 mi
Hotel Zone Beaches - 1.5 km / 1 mi
La Isla Shopping Mall - 2.1 km / 1.3 mi
El Sol de Cancun - 2.1 km / 1.3 mi
Oasis Arena - 2.2 km / 1.4 mi
San Miguelito - 2.3 km / 1.4 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 2.4 km / 1.5 mi
Maya Museum of Cancun - 2.7 km / 1.7 mi
Iberostar Cancun Golf Course - 2.7 km / 1.7 mi
Isla Dorada - 3.1 km / 1.9 mi

The preferred airport for Kempinski Hotel Cancún is Cancun Intl. Airport (CUN) - 18.5 km / 11.5 mi

Business Amenities

Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Planning an event in Cancun? This resort has 290625 square feet (27000 square meters) of space consisting of a conference center and 8 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and limited parking is available onsite.

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Facilities

Hardwood flooring in public areas
Proposal/romance packages available
Smooth flooring in public areas
Thin carpet in public areas
Babysitting or childcare (surcharge)
Parking (limited spaces)
Area rugs in public areas
Outdoor furniture
Front entrance ramp
Swimming nearby
Sailing nearby
Free WiFi
Scuba diving nearby
Number of bars/lounges - 2
Number of poolside bars - 1
Number of hot tubs - 1
Number of beach bars - 1
Number of outdoor pools - 2
Water skiing nearby
Wheelchair accessible parking
Tours/ticket assistance
Nature reserve
Comprehensive food waste policy
Accessible airport shuttle
Recycling
Wheelchair-accessible lounge
No accessible shuttle
Wheelchair-accessible on-site restaurant
Outdoor tennis courts - 1
Multilingual staff
Free beach club on site
Conference center
Personal motor watercraft nearby
Number of accessible parking spaces - 6
Breakfast available (surcharge)
Marina nearby
Number of coffee shops/cafes - 1
Laundry facilities
Elevator
Children's club (surcharge)
Fitness facilities
Banquet hall
Ballroom
Wheelchair-accessible concierge desk
Reception hall
Assistive listening devices in meeting rooms
Wheelchair-accessible path to elevator
Wheelchair-accessible spa
Wheelchair-accessible fitness center
Television in common areas
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Well-lit path to entrance
Garden
Stair-free path to entrance
Wedding services
Beach towels
Boat tours nearby
Art gallery on site
Private picnics
Couples/private dining
Designer stores on site
Luggage storage
Porter/bellhop
Canoeing nearby
Children's club
24-hour front desk
Playground on site
Terrace
Tennis on site
Hair salon
ATM/banking
Pilates classes on site
Concierge services
Dry cleaning/laundry service
Gift shops or newsstand
Shopping on site
Ziplining nearby
Pool umbrellas
Number of meeting rooms - 8
Conference space size (meters) - 27000
Limo or town car service available
Fitness classes on site
Airport transportation (surcharge)
Stroller
Golf lessons available nearby
Parasailing nearby
Ecotours nearby
Coffee/tea in common areas
Motor boating nearby
Wheelchair accessible (may have limitations)
Casino nearby
Fishing nearby
Health or beauty spa nearby
Beach umbrellas
Meeting rooms
Windsurfing nearby
Skydiving nearby
Spa treatment room(s)
Health club
Full-service spa
Tennis lessons on site
Supervised childcare/activities (surcharge)
Yoga classes/instruction on site
Elevator door width (inches) - 60
Elevator door width (centimeters) - 152
Pickleball court on site
Lifeguard on site
Number of restaurants - 6
Spa services on site
Golfing nearby
Smoke-free property
Safe-deposit box at front desk
Snorkeling nearby
Sauna
Steam room
Kayaking nearby
Beach cabanas (surcharge)
Conference space
Free pool cabanas
Beach sun loungers
Computer station
Pool sun loungers
Wheelchair accessible path of travel
Conference space size (feet) - 290625

Helpful Information

Check-in / Check-out
Check-in from: 3:00 PM
Check-out until: 12:00 PM
Additional check-in information
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Check-in Special Instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Mandatory Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.57 per accommodation, per night
  • Resort fee: USD 58 per accommodation, per night
The resort fee includes:
  • Additional inclusions

We have included all charges provided to us by the property.

Optional Fees
  • Fee for buffet breakfast: approximately USD 48.50 for adults and USD 48.50 for children
  • Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 7)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Know Before You Go
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
  • A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25.
  • A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
  • A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
  • A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1.
  • Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • A car is recommended for transportation to and from this property.
  • Guests can access their rooms with a mobile device.

Guest rating

9.2
Superb
365 reviews
Comfort
9.4
Overall
9.2
Service
9.6
Amenities
9.4
Condition
9.4
Cleanliness
9.6
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