Hard Rock Hotel Cancun

Boulevard Kukulcan Km 14.5, Cancun, Mexico
Good
845 reviews
7.6

Check-in dates

07.10.2026
to
08.10.2026

Guests and Rooms

2 adults · 0 children · 1 room
Location

Located in Cancun (Zona Hotelera), Hard Rock Hotel Cancun - All Inclusive is within a 5-minute drive of Aquaworld and Iberostar Cancun Golf Course. This all-inclusive property is 2.2 mi (3.6 km) from La Isla Shopping Mall and 2.5 mi (4.1 km) from El Rey Ruins.

Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a waterslide. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Rooms

Treat yourself to a stay in one of the 600 guestrooms, featuring indoor private hot tubs. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected.

Dining

Enjoy pizza at Pizzeto, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 6 bars/lounges or 2 swim-up bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Nichupté Lagoon - 0.2 km / 0.1 mi
Ballenas Beach - 0.5 km / 0.3 mi
Aquaworld - 0.9 km / 0.6 mi
Luxury Avenue Shopping Mall - 1.6 km / 1 mi
Kukulcan Plaza Shopping Mall - 1.7 km / 1 mi
Oasis Arena - 1.8 km / 1.1 mi
San Miguelito - 1.9 km / 1.1 mi
Marlin Beach - 2.2 km / 1.3 mi
Hotel Zone Beaches - 2.2 km / 1.3 mi
Maya Museum of Cancun - 2.2 km / 1.4 mi
Iberostar Cancun Golf Course - 2.3 km / 1.4 mi
El Sol de Cancun - 2.7 km / 1.7 mi
La Isla Shopping Mall - 2.7 km / 1.7 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 2.9 km / 1.8 mi
Delfines Beach - 3.7 km / 2.3 mi

The nearest airports are:
Cancun Intl. Airport (CUN) - 17.7 km / 11 mi
Tulum Intl. Airport (TQO) - 172.7 km / 107.3 mi

Business Amenities

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Cancun? This property has 16404 square feet (1524 square meters) of space consisting of a conference center and 14 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

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Facilities

Air hockey
Dry cleaning/laundry service
Gift shops or newsstand
Number of stairs to reach property - 2
Shopping on site
Comprehensive recycling policy
Proposal/romance packages available
Babysitting or childcare (surcharge)
Parking (limited spaces)
Airport transportation
Pool umbrellas
Number of meeting rooms - 14
Conference space size (meters) - 1524
Free WiFi
Number of bars/lounges - 6
Number of outdoor pools - 1
Number of swim-up bars - 2
Wheelchair accessible parking
Tours/ticket assistance
Free buffet breakfast
Airport transportation (surcharge)
LED light bulbs
Wheelchair-accessible lounge
No accessible shuttle
Wheelchair-accessible on-site restaurant
Outdoor tennis courts - 1
Golf lessons available nearby
Free breakfast
Visual alarms in hallways
Handrails in stairways
Multilingual staff
Conference center
Wheelchairs available on site
Number of accessible parking spaces - 4
Evening entertainment
Daily
Turkish bath/Hammam
Number of coffee shops/cafes - 1
Laundry facilities
Children's club (free)
Elevator
Fitness facilities
Basketball on site
Sustainability/community reinvestment (10% revenue or more)
Uncovered parking
Showcase for local artists
Wheelchair accessible (may have limitations)
Banquet hall
Food and water bowls
Wheelchair-accessible concierge desk
Locally-owned & organized tours & activities
Table tennis
Beach umbrellas
Wheelchair-accessible path to elevator
Spa treatment room(s)
Health club
Arcade/game room
Well-lit path to entrance
Garden
Stair-free path to entrance
Wedding services
Full-service spa
Beach towels
Yoga classes/instruction on site
Elevator door width (inches) - 35
Stairwell handrail height (inches) - 35
Elevator door width (centimeters) - 89
Luggage storage
Billiards or pool table
Porter/bellhop
Stairwell handrail height (centimeters) - 90
24-hour front desk
Lifeguard on site
Playground on site
Number of restaurants - 5
Spa services on site
Golfing nearby
Smoke-free property
Snack bar/deli
Children's pool
Free self parking
Conference space
Waterslide
Terrace
Beach sun loungers
Tennis on site
Hair salon
Pool sun loungers
Wheelchair accessible path of travel
ATM/banking
Conference space size (feet) - 16404
Concierge services

Helpful Information

Check-in / Check-out
Check-in from: 3:00 PM
Check-out until: 12:00 PM
Additional check-in information
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Check-in Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. All guests, including children, are required to present a valid government-issued ID card at check-in.
Mandatory Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Optional Fees
  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Know Before You Go
  • Only registered guests are allowed in the guestrooms.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Guest rating

7.6
Good
845 reviews
Comfort
7.6
Overall
7.6
Service
8.2
Amenities
7.8
Condition
7.6
Cleanliness
8.2
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