Fairmont The Norfolk

PO Box 58581, Nairobi, Kenya
Superb
160 reviews
9.0

Check-in dates

07.10.2026
to
08.10.2026

Guests and Rooms

2 adults · 0 children · 1 room
Location

A stay at Fairmont The Norfolk places you in the heart of Nairobi, steps from University of Nairobi and a 3-minute drive from Kenyatta International Convention Centre. This family-friendly hotel is 2.4 mi (3.9 km) from Sarit Centre and 3.4 mi (5.5 km) from Yaya Centre.

Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Rooms

Make yourself at home in one of the 170 individually decorated guestrooms, featuring minibars and flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and designer toiletries.

Dining

Enjoy international cuisine at Lord Delamere Terrace, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee. Children aged 5 and younger eat free breakfast.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

University of Nairobi - 0.1 km / 0.1 mi
Kenya National Theatre - 0.2 km / 0.1 mi
Jeevanjee Gardens - 0.4 km / 0.3 mi
City Market - 0.7 km / 0.4 mi
Tom Mboya Statue - 0.8 km / 0.5 mi
Nairobi National Museum - 0.8 km / 0.5 mi
Central Park - 0.8 km / 0.5 mi
Nairobi Gallery - 1.3 km / 0.8 mi
Uhuru Park - 1.4 km / 0.9 mi
City Hall - 1.4 km / 0.9 mi
City Square - 1.5 km / 0.9 mi
Teleposta Towers - 1.5 km / 0.9 mi
Kenyatta Mausoleum - 1.5 km / 0.9 mi
Maasai Market - 1.5 km / 1 mi
National Archives - 1.6 km / 1 mi

The nearest airports are:
Nairobi (WIL-Wilson) - 6.4 km / 4 mi
Jomo Kenyatta Intl. Airport (NBO) - 18.3 km / 11.3 mi

The preferred airport for Fairmont The Norfolk is Jomo Kenyatta Intl. Airport (NBO).

Business Amenities

Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Nairobi? This hotel has 2196 square feet (204 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

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Facilities

Renewable energy source - geothermal
Proposal/romance packages available
Babysitting or childcare (surcharge)
Children eat free breakfast - 5
Free wired internet
Free WiFi
Number of bars/lounges - 1
Number of poolside bars - 1
Number of outdoor pools - 1
Number of swim-up bars - 1
Wheelchair accessible parking
Tours/ticket assistance
All property's electricity comes from renewable sources
Comprehensive food waste policy
Energy-saving switches
Eco-friendly toiletries
Vegetable garden
At least 80% of all lighting comes from LEDs
Eco-friendly cleaning products provided
Recycling
LED light bulbs
Vegan menu options available
No accessible shuttle
Vegetarian menu options available
Multilingual staff
Conference center
Number of accessible parking spaces - 1
Breakfast available (surcharge)
Number of coffee shops/cafes - 1
Laundry facilities
Elevator
Fitness facilities
Double-glazing on all windows
Locally-sourced food on site (80% or more)
Sustainability/community reinvestment (10% revenue or more)
Guest education on local ecosystems and culture
Organic food
Showcase for local artists
Banquet hall
Ballroom
Humane animal treatment
Locally-owned & organized tours & activities
Wheelchair-accessible registration desk
Garden
Wedding services
Private picnics
Couples/private dining
Water-efficient showers only
Luggage storage
Porter/bellhop
Business center
24-hour front desk
Playground on site
Housekeeping on request
Terrace
ATM/banking
Concierge services
Dry cleaning/laundry service
Gift shops or newsstand
Comprehensive recycling policy
Bulk dispenser for toiletries
Vegetarian breakfast available
Biodegradable/compostable stirrers
No single-use plastic straws
Pool umbrellas
No single-use plastic soda bottles
No single-use plastic stirrers
Conference space size (meters) - 204
Reusable cups only
Reusable tableware only
Biodegradable/compostable straws
Limo or town car service available
No single-use plastic water bottles
Designated smoking areas
Internet access - wireless
Fitness classes on site
Airport transportation (surcharge)
Water dispenser
Ecotours nearby
Coffee/tea in common areas
Wheelchair accessible (may have limitations)
Meeting rooms
Change of bed sheets (on request)
Spa treatment room(s)
Health club
Change of towels (on request)
Internet access in public areas - surcharge
Internet access in public areas - high speed
Full-service spa
Registration desk height (centimeters) - 900
Elevator door width (inches) - 47
Registration desk height (inches) - 354
Elevator door width (centimeters) - 120
Children's games
Number of restaurants - 2
Spa services on site
Golfing nearby
Safe-deposit box at front desk
Snack bar/deli
Sauna
Steam room
Free self parking
Conference space
Free valet parking
Pool sun loungers
Conference space size (feet) - 2196

Helpful Information

Check-in / Check-out
Check-in from: 12:30 PM
Check-out until: 10:00 AM
Additional check-in information
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • This property uses geothermal energy
  • Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Check-in Special Instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Optional Fees
  • Fee for buffet breakfast: approximately KES 4500 for adults and KES 2250 for children
  • Airport shuttle fee: KES 8000 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Know Before You Go
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guest rating

9.0
Superb
160 reviews
Comfort
9.0
Overall
9.0
Service
9.0
Location
9.0
Amenities
8.8
Condition
8.8
Cleanliness
9.2
Neighborhood
8.0
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