Ascott Waterplace Surabaya

Jalan Pakuwon Indah, Surabaja, Indonesia
Good
89 reviews
8.4

Check-in dates

07.10.2026
to
08.10.2026

Guests and Rooms

2 adults · 0 children · 1 room
Location

Located in Surabaya, Ascott Waterplace Surabaya is in the entertainment district, a 1-minute drive from Pakuwon Mall and 9 minutes from Surabaya Town Square. This family-friendly aparthotel is 7.5 mi (12 km) from Royal Plaza Surabaya and 7.8 mi (12.5 km) from World Trade Centre.

Amenities

Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a waterslide and a fitness center. Additional amenities at this Art Deco aparthotel include complimentary wireless internet access, concierge services, and a hair salon.

Rooms

Make yourself at home in one of the 182 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. 32-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and desks.

Dining

Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The aparthotel also offers room service (during limited hours). Continental breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Pakuwon Trade Center - 0.2 km / 0.1 mi
Pakuwon Mall - 0.4 km / 0.2 mi
Al-Akbar Mosque - 4.7 km / 2.9 mi
Ciputra World Mall - 6.7 km / 4.2 mi
Ciputra Golf Club - 7.2 km / 4.5 mi
Surabaya Town Square - 8.1 km / 5 mi
Lapangan Thor Stadium - 8.2 km / 5.1 mi
House of Sampoerna - 8.7 km / 5.4 mi
Mpu Tantular Museum - 9 km / 5.6 mi
Taman Bungkul - 9.2 km / 5.7 mi
Korea Park - 9.5 km / 5.9 mi
Monument Of Suroboyo - 9.6 km / 6 mi
Dyandra Convention Center Surabaya - 10.9 km / 6.8 mi
BG Junction - 11.3 km / 7 mi
Joko Dolog Statue - 11.7 km / 7.3 mi

The preferred airport for Ascott Waterplace Surabaya is Surabaya (SUB-Juanda) - 23.5 km / 14.6 mi

Business Amenities

Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This aparthotel has 2 meeting rooms available for events. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.

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Facilities

Dry cleaning/laundry service
Train station pickup (surcharge)
Bulk dispenser for toiletries
Vegetarian breakfast available
Grey water recycling system
Eco-friendly cleaning products used
Parking (limited spaces)
Biodegradable/compostable stirrers
Airport transportation
No single-use plastic straws
No single-use plastic soda bottles
Number of meeting rooms - 2
No single-use plastic stirrers
Reusable cups only
Reusable tableware only
Biodegradable/compostable straws
No single-use plastic water bottles
Free WiFi
Bicycle parking available
Number of outdoor pools - 2
Tours/ticket assistance
Airport transportation (surcharge)
Energy-saving switches
Eco-friendly toiletries
Vegetable garden
At least 80% of all lighting comes from LEDs
Eco-friendly cleaning products provided
Accessible airport shuttle
LED light bulbs
Vegan menu options available
Living plant wall
Vegetarian menu options available
Multilingual staff
Water dispenser
Secured bicycle storage
Breakfast available (surcharge)
Number of coffee shops/cafes - 1
Laundry facilities
Children's club (free)
Elevator
Fitness facilities
Sustainability/community reinvestment (10% revenue or more)
Guest education on local ecosystems and culture
Wheelchair accessible (may have limitations)
Banquet hall
Wheelchair-accessible concierge desk
Locally-owned & organized tours & activities
Health or beauty spa nearby
Change of bed sheets (on request)
Wheelchair-accessible registration desk
Train station drop-off (surcharge)
Change of towels (on request)
Garden
Free use of nearby fitness center
Free newspapers in lobby
Water-efficient toilets only
Water dispenser use by guests actively encouraged
Luggage storage
Grocery/convenience store
Coin laundry on site
24-hour front desk
Playground on site
Number of restaurants - 1
Housekeeping on request
Smoke-free property
Safe-deposit box at front desk
Children's pool
Free self parking
Waterslide
Free pool cabanas
Terrace
Computer station
Hair salon
Pool sun loungers
ATM/banking
24-hour business center
Concierge services

Helpful Information

Check-in / Check-out
Check-in from: 2:00 PM
Check-out until: 11:00 AM
Additional check-in information
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
  • This property accepts credit cards, debit cards, and cash
  • Heating is not provided
  • Onsite parties or group events are strictly prohibited
  • This property uses a grey water recycling system and eco-friendly cleaning products
  • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
  • Host has indicated there is a smoke detector on the property
  • Safety features at this property include a fire extinguisher and a first aid kit
  • This property is professionally cleaned
Check-in Special Instructions
This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Mandatory Fees

You'll be asked to pay the following charges at the property:

  • Deposit: IDR 500000 per stay

We have included all charges provided to us by the property.

Optional Fees
  • Fee for continental breakfast: approximately IDR 172840 for adults and IDR 86420 for children
  • Airport shuttle fee: IDR 524691 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: IDR 524691 (one-way), (from 1 to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Know Before You Go
  • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.

Guest rating

8.4
Good
89 reviews
Comfort
8.8
Overall
8.4
Service
8.4
Location
10.0
Amenities
7.6
Condition
8.4
Cleanliness
8.6
Neighborhood
8.6
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