JEN Hong Kong by Shangri-La

508 Queen's Road West, Hong Kong Island, Hong Kong
Good
981 reviews
8.6

Check-in dates

07.10.2026
to
08.10.2026

Guests and Rooms

2 adults · 0 children · 1 room
Location

A stay at JEN Hong Kong by Shangri-La places you in the heart of Hong Kong Island, within a 5-minute drive of Hong Kong - Macau Ferry Terminal and Victoria Harbour. This hotel is 1.9 mi (3.1 km) from Soho and 2.2 mi (3.6 km) from Lan Kwai Fong.

Amenities

Enjoy recreational amenities such as a 24-hour fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.

Rooms

Make yourself at home in one of the 283 guestrooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature hair dryers and slippers. Conveniences include phones, as well as safes and desks.

Dining

For lunch or dinner, stop by Cafe Malacca, a restaurant that specializes in Malaysian cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

University of Hong Kong - 0.4 km / 0.3 mi
Hollywood Road - 1.4 km / 0.9 mi
Victoria Harbour - 1.6 km / 1 mi
Hong Kong - Macau Ferry Terminal - 2.1 km / 1.3 mi
Soho - 2.2 km / 1.4 mi
Mid-levels Escalators - 2.3 km / 1.4 mi
Central Market - 2.6 km / 1.6 mi
Hong Kong Zoo and Botanical Gardens - 2.7 km / 1.7 mi
Lan Kwai Fong - 2.7 km / 1.7 mi
IFC Mall - 2.8 km / 1.7 mi
International Finance Centre - 2.9 km / 1.8 mi
Cyberport - 2.9 km / 1.8 mi
Landmark Shopping Area - 3 km / 1.9 mi
Central Harbourfront Event Space - 3.1 km / 1.9 mi
HSBC Hong Kong Headquarter Building - 3.1 km / 1.9 mi

The preferred airport for JEN Hong Kong by Shangri-La is Hong Kong International Airport (HKG) - 35.6 km / 22.1 mi

Business Amenities

Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Hong Kong Island? This hotel has 1033 square feet (96 square meters) of space consisting of conference space and meeting rooms. Limited parking is available onsite.

Renovations

The property will be renovating from August 28 2025 to March 31 2026 (completion date subject to change). The following areas are affected:

  • Fitness facilities
  • Select guestrooms
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

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Facilities

Dry cleaning/laundry service
Banquet hall
Parking (limited spaces)
Express check-in
Meeting rooms
Conference space size (meters) - 96
Free wired internet
Limo or town car service available
Television in common areas
Free WiFi
Number of bars/lounges - 1
Free newspapers in lobby
Tours/ticket assistance
Wedding services
24-hour fitness facilities
Luggage storage
Express check-out
Business center
Multilingual staff
24-hour front desk
Breakfast available (surcharge)
Number of restaurants - 1
Outdoor seasonal pool
Smoke-free property
Safe-deposit box at front desk
Number of coffee shops/cafes - 1
Coffee/tea in common areas
Laundry facilities
Elevator
Conference space
Fitness facilities
Wheelchair accessible path of travel
Conference space size (feet) - 1033
Concierge services

Helpful Information

Check-in / Check-out
Check-in from: 2:00 PM
Check-out until: 12:00 PM
Additional check-in information
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Onsite parties or group events are strictly prohibited
  • Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Check-in Special Instructions
Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older. This property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.
Optional Fees
  • Fee for buffet breakfast: approximately HKD 238 for adults and HKD 238 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Know Before You Go
  • The seasonal pool will be open from June to September.
  • Pool access available from 7:30 AM to 7:30 PM.
  • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • A car is not required for transportation to and from this property.
  • Contactless check-in and contactless check-out are available.

Guest rating

8.6
Good
981 reviews
Value
9.0
Comfort
8.6
Overall
8.6
Service
8.8
Location
8.4
Amenities
8.2
Condition
8.4
Cleanliness
8.8
Neighborhood
8.2
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